Guest Experience

¿Por qué trabajar para Accor?
Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad.
Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir exporando las posibilidades ilimitadas de Accor.
Al unirte a Accor, cada capítulo de tu historia es suyo para escribir y juntos podemos imaginar la hospitallidad del mañana. Descubre la vida que te espera en Accor, visita https://careers.accor.com/
¡Haz lo que amas, cuida el mundo, atrévete a desafiar el status quo! #BELIMITLESS

Position Summary

The Guest Experience Agent is responsible for creating exceptional, personalized, and memorable experiences for guests throughout their entire journey, from pre-arrival to departure. This role serves as a key point of contact, anticipating guest needs, building meaningful connections, and ensuring every interaction reflects Mondrian’s distinctive lifestyle, personality, and service standards.

Key Responsibilities

• Welcome guests warmly and provide personalized attention, ensuring a seamless and memorable arrival and departure experience.
• Proactively engage with guests to identify their preferences, anticipate needs, and create opportunities to exceed expectations.
• Coordinate and oversee VIP arrivals, special occasions, personalized amenities, and bespoke guest experiences.
• Maintain regular communication with guests throughout their stay, ensuring requests and expectations are consistently met.
• Handle guest inquiries, feedback, and complaints with professionalism, empathy, and effective problem-solving, following through until resolution.https://careers.accor.com/global/en/job/guest-experience-in-mondrian-mexico-city-condesa-mexico-city-mexico-jid-116944