Guest Relations

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations

The Company: 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 46 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

 

The Hotel:

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

 

Responsabilities: 

  • Act at all times as a Hotel Ambassador, representing Mandarin Oriental standards and values.
  • Initiate contact with guests entering the hotel, offering a warm, welcoming and professional first impression.
  • Deliver items to guest rooms promptly, including messages, mail, faxes, packages, flowers, requested items, and guest amenities. • Ensure the security and control of guestroom access at all times.
  • Understand guest inquiries and provide appropriate responses, escalating when necessary.
  • Assist Doormen and Porters when required to ensure smooth guest arrivals and departures.
  • Support Concierge and Butler colleagues with guest requests and services, including the retrieval of theatre tickets, flowers, and other special arrangements.
  • Carry out additional duties as assigned by the Chef Concierge, Bell Captain, or management team.

La compañía

Mandarin Oriental Hotel Group, galardonado propietario y operador de algunos de los hoteles y resorts más prestigiosos del mundo. El Grupo ahora opera o tiene en desarrollo 36 hoteles con más de 11,000 habitaciones en 25 países en destinos clave de negocios y placer.

 

El Hotel

https://careers.mandarinoriental.com/jobs/guest-relations-trainee-madrid-spain-0ac2052c-3075-4cef-9c58-257cf08309f1

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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