Guest Relations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Agent

Company Description

 

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

 

Job Description

 

We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Guest Relations Agent, you will be the primary point of contact for our esteemed guests, ensuring their stay is nothing short of exceptional.

  • Welcome and assist guests upon arrival, providing a warm and professional check-in experience
  • Serve as the main point of contact for VIP guests, ensuring all departments are briefed on their specific requirements
  • Manage the Guest Relations Desk in the hotel lobby, addressing inquiries and requests promptly
  • Coordinate with various departments to ensure guest rooms, especially VIP accommodations, meet the highest quality standards
  • Anticipate and fulfil guest needs, consistently exceeding expectations
  • Handle guest complaints and concerns with empathy and professionalism, seeking timely resolutions
  • Maintain up-to-date knowledge of hotel services, amenities, and local attractions
  • Coordinate special requests and arrange personalised experiences for guests
  • Ensure compliance with all hotel service standards and procedures
  • Participate in departmental meetings and contribute ideas for service improvement
  • Promote hotel services and upsell when appropriatehttps://careers.accor.com/global/en/job/guest-relations-agent-in-rixos-phu-quoc-island-vietnam-phu-quoc-vietnam-jid-60883

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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