Guest Relations Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• The Guest Relations Manager is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.
• All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
• Liaise with different departments for smooth and coordinated work.
• Ensure to interact with the guests & enable the team to understand guest requirements.
• To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.
• To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
• F&B Service Planning
• Ensure that the arrivals and departures for the day and relevant records are maintained.
• Ensure quality in all aspects of work and among the staff in the restaurant.
• People Management
• Personally welcome and escort all guests of the hotel.
• Authorize courtesies for V.I.P’s.
• Ensure that regular training is conducted as per the standards.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Financial Management
• Responsible for maintaining high level of room sales, by up-selling.
• Ensure that the log book is maintained.
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure to balance the accounts on a daily basis.
• Operational Management
• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• https://careers.accor.com/global/en/job/guest-relations-manager-in-novotel-kolkata-hotel-and-residences-kolkata-india-jid-104880