Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Exceptional Hospitality Starts with You

  • Smart uniform provided 
  • Free and healthy meals when on duty
  • Grow your Career !
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Free Parking 
  • Free Golf Club
  • Free Health Club Membership for you and 1 family member
  • Modern and inclusive Team Member’s areas

Here’s what you’ll do during a typical day:  

  • Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.
  • Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
  • Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
  • Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries
  • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
  • Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
  • Strive to achieve departmental targets
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

 

 

What are we looking for?

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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