Guest Service Agent

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Handle guest enquiries and provide information on local attractions – give directions as required
• Take reservations as required in the absence of the Reservations Team.
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Organise and distribute the delivery of guest messages and mail
• Record guest comments for the information of the Head of Department
• Set up guest accounts accurately
• https://careers.accor.com/global/en/job/grosvenor-hotel-adelaide-guest-service-agent-in-grosvenor-hotel-adelaide-adelaide-australia-jid-94421