Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Service Agent

Mantra Lorne is located in the coastal town along the Great Ocean Roan is spread across 12 acres of landscaped gardens, boasting undeniable beachfront accommodation offering heritage hotel rooms and modern one and two bedroom apartments. The Larder, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients.

Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host groups of up to 600 guests for bespoke corporate and private events.

There is plenty to do in your down time, from exploring waterfalls, shipwrecks and bushwalking; to having a game of tennis or golf; immersing yourself in art exhibitions and markets; to simply relaxing on the beach enjoying the afternoon sun.

Perks of joining Mantra Lorne

  • Onsite accommodation available in shared facilities for a weekly fee (upon availability)
  • Complimentary access to gym and pool, surfboard hire, and local discounts, including massages and surfing lessons
  • Live and work by the beach in Victoria’s oldest guest house and largest regional conference venue
  • Travel the world with access to heavily discounted staff rates through Accor

 

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

 

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts

 

Skills and Experience

  • Previous experience in hotel front desk operations is a valuable asset
  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
  • https://careers.accor.com/global/en/job/guest-service-agent-in-mount-joy-parade-3232-lorne-aus-jid-103063

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Experience Manager

Job for: Locals

Company Description   Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.  The hotel features 290 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and […]

India

Guest Relations Coordinator

Job for: Locals

Description de l’entreprise   Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d’évolution sont nombreuses. Chaque projet, chaque action contribue à créer […]

Algeria

Group Reservations Coordinator

Job for: Locals

Company Description   As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating […]

United Kingdom

Guest Relations Manager

Job for: Locals

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent […]

Egypt

Reservation Agent

Job for: Locals

Company Description   Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for […]

United States