Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail, Mantra on View offers a range of hotel and suite-style accommodation with hinterland and ocean views. One of the largest Accor properties on the Gold Coast, the hotel caters to a wide range of leisure and corporate travellers, with extensive conferencing facilities, breakfast buffet operations, bar facilities, pool and spa.

The Gold Coast offers so much to explore during your down time, from famous beaches and surf spots to endless dining options, shopping, music festivals and major theme parks.

 

 

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

 

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts

 

Skills and Experience

  • Previous experience in hotel front desk operations is a valuable asset
  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Available to work a variety of shifts including nights, overnights, weekends, and public holidays as requiredhttps://careers.accor.com/global/en/job/guest-service-agent-in-22-view-avenue-4217-surfers-paradise-aus-jid-113931

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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