Guest Service Agent

Oaks Brisbane Aurora Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

To be successful in this role you will have: 

• Minimum 2+ years’ experience at a supervisor or Duty Manager level within a hotel or resort environment.
• Demonstrated experience leading teams to achieve KPI targets through regular performance follow-up, coaching, and accountability.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Strata Titled operation and Trust accounting is desirable.
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required.

https://jobs.smartrecruiters.com/MinorInternational/744000130139929-guest-service-agent?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8