Join our dynamic guest service team as a Multi-skilled Member and become an integral part of our pet-friendly hotel experience! Situated in the vibrant city of Cardiff, our hotel offers not just a job, but a chance to explore the rich history and culture of Wales. From the iconic Cardiff Castle to leisurely walks along Cardiff Bay, there’s always something new to discover. With convenient access to nearby attractions like Caerphilly Castle and the National Stadium of Wales, as well as easy reach to Cardiff Gate Business Park and the city center, this position promises both excitement and convenience. Don’t miss out on the opportunity to be a part of our team in this dynamic and culturally rich environment!
Looking to join a culture of excellence as a Front Office Team Member?
What will I be doing?
• Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
• Proactively anticipating guests needs and looking for suitable solutions
•Conveying the hotel image and promoting company’s loyalty programme ALL
•Assisting as required with the solving of any guest feedback and being able to handle them in an efficient and satisfying manner
•Passing knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promoting them
•Carring out all operations concerning guests arrival and departure in compliance with payment procedure
•Informing guests about formalities, any special conditions relating to their stay and the services available
•Actively contributing to the qualitative and quantitative targets of the department
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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