Guest Services – Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services – Agent

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

 

As Guest Services Agent, you will be responsible for the following duties:

  • Greet, check-in, and escort guests promptly to their rooms
  • Address special guest preferences recorded in guest history profiles
  • Handle cash drawer properly as outlined in the MODOH Controller’s Policy
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
  • Communicate clearly with the Night Duty Manager and Accounting Department
  • Establish a good working knowledge of the Hotel outlets and products

 

As Guest Services Agent, we expect from you:

  • Friendly, enthusiastic, passionate, Sociable
  • Engaging, Genuine, Organised
  • Minimum of 1 year of Front Office experience
  • Minimum 2 years of experience working in a 5-star hotel environment
  • Previous experience working in the Middle East Region is an advantage
  • Strong command of Microsoft Office products ,HMS

Our commitment to you

https://careers.mandarinoriental.com/jobs/guest-services-agent-doha-doha-municipality-qatar-7e645b8f-6ef2-4d9d-93ec-bc5fa2fb9872

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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