OVERVIEW/BASIC FUNCTION:
Responsible to provide a professional service for hair, as well as salon services in accordance with the standards and procedures of the Spa; must have a basic knowledge of salon techniques and actively contributes to the retail of product available. Always cultivating and maintaining a professional attitude. Responsible for providing and promoting spa treatments, customer satisfaction treatment service standards, hygiene and cleanliness and equipment maintenance.
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- To know all the safety and fire procedures
- To provide always a courteous, professional, efficient service and an incomparable service.
- To have a complete knowledge of its work as well as the ability to carry out each one of the functions and tasks listed in this job description
- To have a complete knowledge of all the departmental policies, procedures on watch and standards.
- To make sure that the standards stay daily at the maximum level.
- To inspect the area of treatments at the beginning of each turn and after each treatment, being made sure that this area is up to standards; making sure that it counts on all necessary products, amenities for the guest, towels, and others.
- To maintain a clean, disinfected and organized work area at all times.
- To verify and to fill up the area of amenities of spa at the beginning, during and at the end of its turn.
- Clean salon/nail room between clients and set up the nail area for the next client, in accordance with spa standard set-up requirements.
- Ensure that all members receive the Spa customer experience.
- Maintain inventory products.
- Schedule guest appointments and fill in client history record for each client treated.
- Verify medical releases from guests with applicable medical conditions.
- Conduct appointments according to guest’s comfort, desire and wellness goals. Follow service protocol.
- Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Sanitize implements.
- To verify the condition of the facilities and the equipment of the Spa, and to report any damage immediately to the Spa Director
- To execute the standards of the Spa in the arrangement of the decoration and distribution of amenities.
- Undertake all the necessary preparations for the service of the Spa in the salon to assure that all the necessary material for the treatment ready and is prepared.
- To offer a warm welcome to the guest, to accompany them to the asked for area, to assure the guest flow and the services within the Spa.
- https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Hawaii-United-States-Stylist-Casual-On-Call-Kona-Village/423198
