- Respond promptly and professionally to guest maintenance requests, ensuring exceptional service standards and guest satisfaction are consistently achieved.
- Carry out preventative maintenance programs across hotel facilities, including guestrooms , kitchens, plant rooms, mechanical systems, and operational equipment.
- Conduct routine inspections of equipment, plant, and machinery to identify maintenance requirements and support operational reliability.
- Maintain clear and accurate communication between shifts, documenting completed works, outstanding tasks, and operational issues in accordance with hotel standards.
- Perform a range of general maintenance tasks including surface preparation, painting, replacement of lighting and air-conditioning filters.
- Undertake basic plumbing maintenance, including clearing blocked drains, repairing leaks, and resolving guestroom plumbing issues.
- Install, program, and troubleshoot in-room entertainment systems, televisions, and guest technology to maintain a seamless guest experience.
- Adhere to all Workplace Health & Safety procedures.
- Work collaboratively with the Engineering team, contractors, and hotel departments to ensure all maintenance activities are completed safely, efficiently, and to W Hotel luxury standards.
PREFERRED SKILLS & EXPERIENCE
The below experience is not essential for an applicant with exceptional attitude and a hunger to learn new skills
- Demonstrated experience in general maintenance, including painting, plumbing, carpentry,
- Strong fault-finding, troubleshooting, and preventative maintenance capabilities.
- Customer-focused approach with exceptional communication and problem-solving skills.
- Sound knowledge of WHS requirements and commitment to maintaining luxury hotel standards through quality workmanship and attention to detail.
- Trade qualification in a relevant discipline preferred, but not essential for candidates with extensive maintenance experience.
BENEFITS
