Head Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Head Concierge

Accor Hospitality Services is pioneering the transformation of tomorrow’s world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor’s vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

 

 

Purpose

As Head Concierge, you will embody the essence of hospitality, entrusted with the task of taking our guests’ experiences to new heights. You will lead and inspire a team of 4 Concierge professionals, using your passion and direction to ignite exceptional customer service. Your leadership style is supportive, fun and stylish, injecting a sense of enjoyment into every day.

 

Primary Responsibilities

  • Lead, coach and support a team of 4 Concierge team members, fostering collaboration and high performance
  • Foster genuine connections with guests, making them feel valued and comfortable during their stay
  • Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
  • Maintain an atmosphere of positivity, exuding an unwavering “can-do” attitude
  • Lead the Concierge team collaboratively, jointly crafting unforgettable service experiences
  • Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
  • Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services

 

Skills and Experience

  • Experience as a Concierge, ready to flex your leadership skills and take the next step in your career
  • The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
  • Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required

 

 

Accor Benefits

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Service Agent

Job for: Locals

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that […]

United States

Customer Experience Manager

Job for: Locals

Accor Hospitality Services is pioneering the transformation of tomorrow’s world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor’s vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws […]

Australia

Assistant Manager Reservations

Job for: Locals

Company Description   As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with […]

India

Driver – Part Time

Job for: Locals

Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of […]

United States

1er(e) de réception

Job for: Locals

Description de l’entreprise   Pourquoi travailler chez ibis Paris Gare de Lyon Reuilly ? Nous recherchons un talent créatif et enthousiaste qui complètera une équipe jeune, professionnelle et dynamique dans un hôtel situé à quelques pas de la Gare de Lyon à Paris, place de la Nation ou encore place de la Bastille. Nos chambres […]

France