Head Concierge

Accor Hospitality Services is pioneering the transformation of tomorrow’s world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor’s vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As Head Concierge, you will embody the essence of hospitality, entrusted with the task of taking our guests’ experiences to new heights. Your passionate direction will ignite the Concierge team’s drive to consistently provide exceptional customer service. With a leadership style, that is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day.

Primary Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay
• Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
• Maintain an atmosphere of positivity, exuding an unwavering “can-do” attitude
• Lead the Concierge team collaboratively, jointly crafting unforgettable service experiences
• Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services

Skills and Experience

• Experience as a Concierge, ready to flex your leadership skills and take the next step in your career

• The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
• Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
• All successful candidates will be required to hold a valid National Police Check

Accor Benefits

• ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
• https://careers.accor.com/global/en/job/head-concierge-in-1-b