Head Housekeeper

Head Housekeeper, Housekeeping

39 hours, 5 days per week

We’re looking for a Head Housekeeper to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Head Housekeeper at Mandarin Oriental Hyde Park, London, we expect from you:

• Oversee the day-to-day Housekeeping operation on the guest floors, ensuring smooth, efficient, and high-quality service delivery.
• Support Senior Housekeeping Management with key administrative duties, including rota preparation, raising purchase orders, and managing departmental costs.
• Uphold Mandarin Oriental’s quality standards, ensuring they are fully implemented, consistently maintained, and evident in every aspect of housekeeping operations.
• Drive on-the-job training and development initiatives, identifying learning needs, delivering coaching, and ensuring all colleagues adhere to established standards and procedures to provide an elevated guest experience.
• Drive effective people management, supporting recruitment initiatives, colleague reviews, and ongoing performance management.
• Ensure exceptional guest service at all times by monitoring quality levels, completing regular inspections, and consistently meeting and exceeding guest expectations.

As a Head Housekeeper you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Head Housekeeper candidate, you will have:

• Proven experience in rooms division leadership role within a luxury, ideally five-star, hotel environment.
• https://careers.mandarinoriental.com/jobs/head-housekeeper-london-england-united-kingdom-33af2c85-8744-479f-a482-d62605cfe183