Head Therapist

As a Head Therapist you are assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve revenue targets and manage customer feedback.

What will I be doing?

As a Head Therapist you are assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including booking payments and consultation cards
• Interact and communicate effectively with leisure members, team members, guests and management team
• Ensure team works to meeting department revenue and guest satisfaction targets and ensure that sales are recorded accurately
• Ensure health safety and COSHH regulations are complied with and rules are observed by leisure clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long term improvements in products and services
• Comply with hotel security fire and health and safety regulations
• Conduct training, mentoring, and treatment refreshers to maintain consistency and quality.
• Maintain treatment room readiness, cleanliness, and adherence to hygiene standards.
• Monitor stock levels of professional products, consumables, and equipment, and report needs.
• Strong knowledge of treatments, spa operations, and hygiene standards.
• Leadership skills with the ability to coach and mentor therapists.
• Support with training, coaching, and assessing therapists’ skills to maintain consistent service standards.

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BZFB/Head-Therapist-Waldorf-Astoria-Ras-Al-Khaimah