We are looking for Hotel Manager – Melia Vinpearl Phu Quoc (Vietnam)
Mission:
Oversees the overall operations of Meliá Vinpearl Phu Quoc, ensuring exceptional service quality, operational excellence, and a consistently memorable guest experience. This role is responsible for driving daily operational performance, enhancing guest satisfaction, and maintaining Meliá standards across all departments within a large-scale villa resort.
Main responsibilities:
-Provide strategic leadership and direction to all operational departments.
– Ensure smooth, efficient, and guest-focused day-to-day operations aligned with brand standards.
– Uphold and enhance service quality and guest satisfaction.
– Address guest needs, feedback, and service recovery with professionalism and efficiency.
– Lead, mentor, and develop department heads and operational teams.
– Foster a collaborative, engaged, and high-performance work environment.
– Work closely with Finance to manage budgets, control costs, and improve productivity.
– Implement operational strategies to maximize revenue, efficiency, and profitability.
– Ensure compliance with brand standards, SOPs, safety, and quality assurance programs.
– Conduct regular inspections and audits to maintain high operational standards.
– Collaborate with cross-functional teams to support resort-wide initiatives, events, and service enhancements.
– Promote a culture of continuous improvement and guest-centric innovation.
Main requirements:
– Proven experience as Hotel Manager or Executive Assistant Manager in a 4–5★ resort.
– Strong background in resort operations, especially in large-scale properties with high guest volume.
– Bachelor’s degree in Hospitality Management or related field.
– Strong leadership, interpersonal, and team development skills.
– Excellent problem-solving and decision-making abilities.
– In-depth knowledge of hotel operations, service standards, and industry trends.
– Exceptional English communication skills, both written and spoken.
– Ability to work under pressure and adapt to a dynamic, fast-paced environment.
– Previous experience with international hotel brands or luxury resorts is an advantage.
https://careers.melia.com/job/Kien-Giang-Hotel-Manager-Melia-Vinpearl-Phu-Quoc/1274319501/
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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