House Attendant

The Housekeeping House Attendant is responsible for the distribution of sheets, collecting dirty linen and towels, ensuring that the floors are stocked up with amenities, cleaning supplies and linen and running items to butlers when needed. These tasks should be completed while being attentive, friendly, efficient, and courteous, providing all guests & colleagues.

• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inform management of any guest issues as they arise to ensure a quick recovery.
• Complete daily checklists.
• Report to management any issues with rooms and or public areas.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
• Ensure guest privacy and security by correctly following Hotel procedures.
• Attend pre-shift meetings for room attendants and housemen.
• Operate communication devices and radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio and telephone etiquette within the property.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Always be attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Review Housekeeping daily information sheets.
• Ensure overall guest satisfaction.
• Other duties as assigned.

Education & Experience:

• Previous Housekeeping House Attendant experience is an asset.
• https://careers.accor.com/global/en/job/house-attendant-in-raffles-boston-boston-united-states-jid-92052