House Engineer

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space.  Its prime location places guests’ steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Start to become familiar with and understand al the systems (i.e. electrical distribution and lighting, swimming pool, TV antenna, fire/life safety and emergency generator, central plant, laundry/valet, kitchen, HVAC and refrigeration, etc.) associated with the all hotel operations.
4. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
5. Maintain positive guest relations at all times.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects.
9. Organize materials, tools and equipment to perform daily assignments.
10. Maintain time lines and work schedule in accordance with the preventive maintenance program.
11. Check work orders and Engineering department service request log for maintenance deficiency calls or for any problems.  Make rounds checking these problem areas; note any touch-up needs or/and safety concerns in the hotel.
12. Maintain par stock levels of standard paint, brushes, wallpapers, stains, sign lettering and other supplies.  Communicate requisition needs to Chief Engineer/Supervisor.
13. Maintain some knowledge of:
    • Appropriate paint and adhesive types for various surfaces.
    • Ventilation of and storage of flammable and toxic materials.
14. Repair and maintain all painted surfaces and items, including preparation and installation of all types of latex, enamels, etc.
15. Strip and refinish guestroom furniture.
16. https://careers.accor.com/global/en/job/house-engineer-general-maintenance-person-in-fairmont-dallas-dallas-united-states-jid-110815