Housekeeping – Assistant Manager

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space.  Its prime location places guests’ steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

Leads, trains and inspects the performance of assigned supervisors, housepersons, and attendants ensuring all is conducted in accordance with hotel and brand standards.  Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests. Assist where necessary to ensure optimum service to guests.

1. Consistently offer professional, friendly and engaging service
2. Ensure Accor & Fairmont core standards are implemented and audited for consistency
3. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
4. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
5. Maintain positive internal/external guest relations at all times.
6. Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Train and lead Housekeeping team to ensure a successful operation
9. Measure, interpret and evaluate teams working standards and correct where necessary
10. Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
11. Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.
12. Ensure effective everyday communications, including coaching and performance management
13. Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
14. Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
15. A strong commitment to Employee Satisfaction.
16. Monitor and audit all Health & Safety aspects of the Housekeeping department, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.
17. To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.
18. Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees. Document call-offs and replace for any shift.https://careers.accor.com/global/en/job/housekeeping-assistant-manager-pm-shift-in-fairmont-dallas-dallas-united-states-jid-107974