Housekeeping Attendant

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you

Carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet guest’s expectations in regard to the cleanliness of the room areas and non-room areas, public areas and standards for back of house areas.

• Clean and service allocated rooms to Sofitel reference standards.
• Clean all back of house areas. May clean Kitchen area as required.
• Clean and maintain locker rooms, staff and public washrooms / toilets.
• May clean all public areas as required.
• Carry out programmed / regular cleaning duties as allocated.
• Ensure all department equipment is maintained to a high standard.
• Assist with regular equipment stocktaking.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
• Assist guests with any requests for information or service they require.  Refer any requests out of your authority to your supervisor.
• Assist in providing our guests with turn down service.
• Clean balconies, balcony furniture and railings.
• Clean carpets.
• Responsible for de-scaling shower heads, bleach grouting in bathroom and toilets and general upkeep of bedrooms.
• Deep cleaning in the rooms, mini bars, air-conditioning, cabinets.
• Help colleagues when necessary (extra beds, bed boards, make beds)
• Fit and dismantle any disabled items in rooms.
• Laundry duties as required
• Restock monthly items for the rooms such as magazines
• Help with heavy loads
• Reporting any maintenance issues
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department equipment is maintained to a high standard and that all equipment is cleaned correctly, that store rooms and trolleys are kept neat and in good working order.
• Assist with regular equipment stocktaking.
• Ensure the security of keys and public / back of house areas at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor. Follow guest confidentiality guidelines.
• Assist guests with any requests for information or service they require. Refer any requests out of your authority to your supervisor.
• Any other reasonable request within your range of competence as required by your Supervisor or General Management.
• Assist the Housekeeping team through the delivery of all hotel linen, chemicals, laundry, deliveries and heavy/lifting work.
• Ensure security of all keys and equipment during your shift.
• Ensure high standards of property presentation, hygiene and cleanliness
• Ensure economic use of chemicals and linen.
• Ensure all corridors are free of trays, linen trolleys or cages.
• Assist with the removal of rollaway beds and cots.
• https://careers.accor.com/global/en/job/housekeeping-attendant-in-sofitel-queenstown-hotel-and-spa-queenstown-new-ze-jid-80027