Housekeeping Coordinator

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Coordinator, you’re not just ensuring the cleanliness and upkeep of the hotel’s public spaces – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Coordinate daily housekeeping operations and support the Executive Housekeeper.
• Update and monitor room status in the OnQ Property Management System.
• Assign housekeeping tasks and communicate room priorities to attendants and supervisors.
• Receive and log guest requests, ensuring timely follow-up and completion.
• Coordinate with the Front Office to prioritize arrivals, departures, VIP rooms, and early check-ins.
• Report maintenance issues to the Engineering Department and follow up until completion.
• Maintain accurate housekeeping records, including lost and found, linen inventory, and daily reports.
• Answer telephone calls and respond professionally to internal and external inquiries.
• Monitor room discrepancies and resolve them in coordination with Front Office.
• Prepare daily productivity, occupancy, and housekeeping reports.
• Ensure compliance with Hilton brand standards, hotel policies, and health and safety procedures.
• Assist with training new team members on housekeeping procedures and the OnQ system when required.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.