Housekeeping Floor Supervisor

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.

Scope Of Position

To be distinctive in guiding and training Room Attendants on your allocation and checking the standards of cleanliness in the vacant and occupied rooms to deliver the ultimate and seamless guest experience. To ensure all bedrooms, corridors, staircases and service areas are kept to the highest standard of cleanliness to meet The Raffles London standards and to act as an ambassador of the Raffles values during your interaction with guests and colleagues.

Responsibilities

Operation

• To provide day to day direction and allocation of tasks for room attendants and house porters on the floor.
• To participate in or lead departmental meetings and training sessions.
• To liaise with other departments to ensure positive communication and offer support.
• To maintain effective communication with the housekeeping department and escalate any issues or problems to Senior/Head/Executive Housekeepers.
• To ensure smooth running of housekeeping team through effective team work.
• To report any maintenance faults and to ensure that repairs are carried out.
• To interact in an intuitive, warm , generous and professional way with all guests, anticipating their needs and responding to any requests.
• To be knowledgeable of all the hotel service and outlets to respond to any guest requests.
• To ensure that the team uses knowcross to communicate smoothly.
• To report and to follow up on any engineering issue in knowcross.
• To be aware of the status of all rooms, to follow up and to respond promptly to any room queries i.e. room placed in Q, from the Front office team.https://careers.accor.com/global/en/job/housekeeping-floor-supervisor-in-raffles-london-at-the-owo-london-united-kingdom-jid-103746