Housekeeping Manager

Sofitel Al Hamra Beach Resort

We’re looking for an experienced and dynamic Housekeeping Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will lead and inspire a dedicated housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. You’ll oversee all daily operations of the housekeeping department, ensure exceptional service delivery, and foster a collaborative environment where excellence is the standard.

• Lead and manage the day-to-day operations of the housekeeping department while ensuring all service standards and protocols are consistently followed and exceeded
• Oversee the preparation and maintenance of all guest rooms, VIP suites, and public areas with meticulous attention to detail and quality assurance
• Address guest concerns and complaints promptly and professionally, implementing effective service recovery solutions and coordinating with appropriate departments to resolve issues efficiently
• Train, mentor, and develop housekeeping staff in proper procedures, equipment usage, and departmental best practices to establish and maintain operational efficiencies
• Collaborate with Front Office, Engineering, and other departments to coordinate seamless guest service and proactively resolve emerging issues
• Manage housekeeping budgets, inventory, and resources effectively while optimizing cost-efficiency without compromising quality standards
• Schedule staff strategically to ensure adequate coverage and maintain service levels during peak and off-peak periods
• Implement and monitor health, safety, and sanitation compliance protocols to ensure a safe and hygienic working environment for all team members
• Conduct regular quality inspections and performance reviews to maintain departmental standards and identify opportunities for continuous improvement
• Foster a positive, inclusive team culture that motivates staff, encourages professional growth, celebrates achievements, and promotes open communication
• Analyze performance metrics and operational data to drive efficiency improvements and support data-informed decision-making

**Required Experience:**https://careers.accor.com/global/en/job/housekeeping-manager-in-sofitel-al-hamra-beach-resort-ras-al-khaimah-unite-jid-101127