Housekeeping Manager

Our Ideal Candidate:

• Luxury hotel or 5-star hospitality experience.
• Experience managing large housekeeping teams.
• Proven track record of achieving quality and guest satisfaction targets.
• Experience with recruitment, training, and succession planning.
• Self-driven, adaptable, and results-oriented with a focus on guest satisfaction.
• Experience managing budgets and departmental costs.

Key Responsibilities:

• Lead the day-to-day Housekeeping operation, ensuring guest rooms and public areas consistently meet The Ritz-Carlton’s luxury standards.
• Support the Executive Head Housekeeper in driving departmental performance, service excellence and operational priorities.
• Lead, coach and develop the Housekeeping team, fostering a culture of engagement, accountability and genuine care.
• Oversee room readiness, inspections and daily task allocation to ensure a seamless guest experience.
• Partner closely with Front Office, Engineering and other departments to address guest and operational needs.
• Monitor guest feedback and service opportunities promptly, empowering the team to deliver thoughtful and personalised solutions.
• Manage staffing, productivity, payroll and departmental expenses in line with business requirements and budget.
• Maintain appropriate inventory levels of linen, amenities, uniforms and operating supplies.
• Ensure compliance with brand standards, hotel procedures, workplace health and safety requirements.https://careers.marriott.com/housekeeping-manager/job/P1-7123820-0