Company Description
We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided
- Medical Insurance Provided
Job Description
We are seeking an enthusiastic and detail-oriented Housekeeping Supervisor to join our team in Putrajaya, Malaysia. In this pivotal role, you will lead and inspire a dynamic housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. As a Housekeeping Supervisor, you will be responsible for overseeing daily operations, managing staff performance, and ensuring that all facilities meet our rigorous quality standards.
- Plan and organize daily housekeeping operations, allocating team members efficiently to ensure all public areas and guest accommodations are maintained to the highest standards
- Conduct regular inspections of guest rooms, vacant rooms, and common areas to verify compliance with established cleanliness and presentation standards
- Monitor team performance, provide constructive feedback, and implement targeted training programs to continuously improve service quality and staff competency
- Lead daily housekeeping briefings and conduct regular team meetings to communicate expectations, share updates, and foster a collaborative work environment
- Coordinate with front office and other departments to ensure seamless communication regarding room status, guest arrivals, and special requests
- Manage scheduling and annual leave planning to optimize resource allocation while maintaining adequate staffing levels and employee satisfaction
- Oversee inventory management, including monitoring par levels of cleaning supplies and equipment, and coordinate purchasing with the finance team
- Develop, implement, and update housekeeping policies, procedures, and cleaning checklists to maintain consistency and operational efficiency
- Ensure strict adherence to health, safety, hygiene, and environmental compliance standards across all housekeeping operations
- Handle and resolve guest and resident complaints professionally and promptly, keeping relevant departments informed of issues and resolutions
- Prepare and conduct employee performance appraisals, providing coaching and support to drive professional development and career growth
- Maintain comprehensive training records and schedules to ensure all team members receive appropriate onboarding and ongoing skill development
- Report maintenance issues, damages, and equipment concerns to the appropriate departments in a timely manner
- https://careers.accor.com/global/en/job/housekeeping-supervisor-in-mercure-living-putrajaya-putrajaya-malaysia-jid-109280
