Housekeeping Supervisor

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.  This position requires availability on weekends and holidays.  

Come join our Flock!

Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants

Reports To: Executive Housekeeper or Housekeeping Manager

General Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.

Specific Responsibilities:

• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

• Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.

• Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.

• Ensures compliance with accident/loss prevention programs, SOP’s, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

• Issues assignments to staff.

• Issues supplies/goods to staff at beginning of shift.

• Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.

• Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.

• Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.

• Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

• Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.  https://careers.accor.com/global/en/job/housekeeping-supervisor-in-21c-museum-hotel-durham-durham-united-states-jid-98599