Housekeeping Supervisor

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Housekeeping Supervisor

Financial Management

• Prepares daily room assignments for morning shift attendants.
• Reviews messages and emails for special requests and operational updates.

Guest Experience

• Maintains a thorough understanding of all housekeeping systems and procedures.
• Prioritizes arrival rooms and coordinates with the Front Office to meet guest expectations.
• Ensures guest laundry and garment requests are handled efficiently and delivered promptly.
• Oversees special housekeeping projects such as deep cleaning, pest control, window and carpet cleaning, and room inventories.
• Manages lost and found items, ensuring proper documentation and timely guest communication.
• Handles and follows up on special guest requests, ensuring their needs are met to the highest standards.
• Maintains in-depth knowledge of room types, layouts, and available facilities.
• Conducts regular room inspections and audits to ensure housekeeping quality and compliance with cleanliness standards.
• Oversees room releases and ensures accurate room status updates.
• Reports emergencies or security concerns to management and security personnel.
• Coordinates guest requests with relevant departments, including Engineering and Housekeeping, to ensure prompt resolution.

Operational Leadership

• Supervises the implementation of housekeeping standards and procedures for guest rooms, bathrooms, cleaning services, and linen maintenance.
• Continuously evaluates housekeeping processes and recommends improvements or training as needed.
• Assists with cleaning duties during staff shortages.
• Resolves employee concerns and maintains a positive working environment.
• Ensures consistency in housekeeping operations and service standards.
• https://careers.ihg.com/en/job-details/?jobref=Housekeeping+Supervisor+Pre-Opening%7cUS%7c140440#439946