Housekeeping Supervisor

Sofitel – Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of ’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose: Your purpose is to create a haven of luxury and comfort, where every guest feels the warmth of home wrapped in the elegance of premium hospitality. With care, attention to detail, and impeccable service, you transform each stay into a truly memorable and indulgent experience.

• Leading a team of ambassadors and ensuring your department has an unwavering standard of cleanliness, quality and efficiency to deliver the Sofitel standard.
• A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service
• Work with the Manager and Assistant Managers to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.
• Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency
• Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff. Clean all back of house areas with the exception of the kitchen and stores.
• Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge.
• Perform daily checking of bedrooms and designed public and staff areas to maintain standards.
• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
• Ordering of linen as per business needs and budget, ensuring cost effective use in operations.
• Daily linen and uniform reconciliation and preparation month reports
• Assist with regular equipment, amenities and linen stock taking.
• Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory.
• https://careers.accor.com/global/en/job/housekeeping-supervisor-in-sofitel-auckland-viaduct-harbour-auckland-new-zeal-jid-108006