Housekeeping Supervisor

About InterContinental Los Angeles Downtown

As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown’s historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality.

The hotel features 889 guest rooms including 109 suites, and a host of culinary venues, including La Boucherie, an elegant American steakhouse with a French twist; lively Lobby Bar; and Spire 73 – the tallest open-air rooftop bar in the Western Hemisphere – located atop the 73rd floor, boasting breathtaking 360-degree views.

Bedecked in sustainable design, the hotel is the first LEED-Gold certified building in downtown Los Angeles for Building Design and Construction.

InterContinental Los Angeles Downtown has received awards from US News & World Report, Condé Nast Traveler Readers’ Choice, Travel + Leisure World’s Best, AAA Four Diamond, Wine Spectator, Meetings Today, and more. La Boucherie is also a Michelin Guide recommended restaurant.

The hotel offers a 70th-floor sky lobby, 13,000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100,000 square feet of indoor/outdoor meeting and event spaces, including a 21,500-square-foot elegant Wilshire Grand Ballroom. From intricate light fixtures inspired by L.A.’s infamous freeways to billboard-inspired headboards in each guest room reflecting L.A.’s classic beach towns, foothills, car culture and urban scene, the hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike.

DUTIES AND RESPONSIBILITIES:

· Assist with scheduling and room assignments to ensure proper coverage.

· Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

· Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

· Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

· Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Control expenses and minimize waste within all areas of housekeeping.

· Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

· Report, turn in, and/or log all lost and found items according to established procedures.

· May regularly assist with deep cleaning projects.

· May assist with other duties as assigned.

ACCOUNTABILITY:

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