Housekeeping Team Leader

Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner. 

You are at the heart of the hotel! As a Team Leader, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

This is a part-time position working on a rotating 7-day roster.

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
• Assist the Head of Department and supervisors with the productivity, motivation and development of all line Team Members within the Housekeeping department
• Assist in the daily cleaning, checking of rooms and the staff/public areas to maintain standards
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Assist with allocation of guest rooms
• Training new hires as and when required
• Hand-on approach to assisting Room Attendants and Public Areas Attendant
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

What you will bring to the role:

• Previous experience as a self-checker or team leader
• Passion for interacting with people, with the ability to communicate fluently in English.
• Ability to work well under pressure in our fast-paced environment.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work on a rotating roster over 7 days if required, including weekends and public holidays
• Strong leader with a desire to learn and develop
• https://careers.accor.com/global/en/job/housekeeping-team-leader-in-ibis-wellington-wellington-new-zealand-jid-106434