IT Coordinator

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

🌟 THE MISSION

You are the digital heartbeat of Mama 🛡️💖 — ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems.

As our IT Coordinator, you’ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you’ll help establish, maintain, and optimise the systems that keep Mama running.

Here’s what you’ll be responsible for:

• Technology Support Champion 💻 Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.
• Systems Guardian 🛡️ Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.
• Pre-Opening IT Support 🏨✨ Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town’s opening.
• User Experience Partner 🤝 Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.
• Cybersecurity Advocate 🔒 Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.
• Hardware & Asset Controller 🖥️ Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.
• Vendor & Support Coordination 📞 Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.
• Systems & Application Support ⚙️Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.https://careers.accor.com/global/en/job/it-coordinator-in-ibis-kuwait-salmiya-kuwait-city-kuwait-jid-101664