IT Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The IT Manager’s core responsibilty is to ensure the smooth and efficient operation of the IT Department.  This role is also responsible for hotel purchasing duties, procuring items required by management at competitive prices without compromising quality.

What will I be doing? 

As the IT Manager, you will be responsible for performing the following tasks to the highest standards:

IT

• Maximize and protect hotel profitability through the leverage of Information Technology, training and operational best practices.
• Maximize opportunities to reduce IT costs through effective purchasing and negotiating maintenance contracts.
• Identify and propose opportunities to optimize revenue.
• Responsible for timely preparation and submission of all IT budgets.
• Responsible for the management and control of all IT expense according to an agreed plan.
• Ensure a business continuity plan is established and tested for all parts of the business.
• Provide the highest possible IT service to the agreed standards and best practices.
• Work with Business Management to expedite access and better utilization of information.
• Implement and exploit telephony services to HI minimum defined standards.
• Ensure guests’ IT queries are managed to defined standards with minimal risks.
• Ensure brand standards are communicated and maintained for Guest and Business Service.
• Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings.
• Consistently promote the brand and encourage the use of the brand by IT suppliers.
• Ensure IT resources are maintained in the hotel to support the commercial & business needs.
• Identify and ensure all hotel data has ownership and accountability within the organization.
• Ensure a successor is identified and trained to the standard.
• Provide IT support to other Hilton hotels when required.
• Cross train other hotel IT personnel to provide cover.
• Maintain standards and best practices in the hotel and evaluate compliance
• Manage and monitor local vendors and / or local representatives of global / area vendors.
• Ensure that hotel data is secured and in line with stated standards and best practices.
• Ensure Access Control is in line with stated standards and best practices.
• Ensure regular self-evaluations of IT practices are completed and communicated.
• Manage local implementation projects.
• Communicate status, risks, opportunities to GM, hotel management and regional and area IT management.
• Adhere to the hotel’s security and emergency policies and procedures.
• https://jobs.hilton.com/apac/en/job/HOT0BHBX/IT-Manager