IT Specialist

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

As an IT Specialist, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service.  This position will be responsible for the effective and efficient day to day operation of a fast paced premier dining establishment.

What you will be doing:   

Reporting to The IT Manager, supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems. Working closely with the IT Regional Team and the broader Technology Services Team, the IT Specialist plays a key role in supporting day-to-day IT support, service requests, and ensuring alignment with company IT standards.

• Provides timely, professional, and friendly technical support to all property colleagues and end-users.
• Troubleshoots and resolves hardware, software, and network connectivity issues at the desktop and device level.
• Installs, configures, and maintains computers, printers, mobile devices, and peripherals.
• Deploys and sets up new equipment, including imaging, driver installation, and device configuration.
• Manages and maintains accurate records of IT assets, hardware inventory, and software licensing.
• Logs, tracks, and follows up on support tickets to ensure timely resolution and a positive user experience.
• Supports the onboarding and offboarding of colleagues by preparing and recovering IT equipment and system access.
• Monitors antivirus, backup systems, and basic network connectivity, escalating alerts as needed.
• Executes IT-related tasks and projects as directed by the IT Manager.
• Follows and upholds Accor IT standards, data security, compliance, and safety policies always.
• Performs other duties as assigned.

Your experience and skills include:  

https://careers.accor.com/global/en/job/it-specialist-in-fairmont-jasper-park-lodge-jasper-canada-jid-114941