Junior Front Desk Manager

A WORLD OF REWARDS
•    Salary: £30,845/year 
•    Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
•    Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
•    Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
•    Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
•    Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
•    Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
•    Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
•    Smart casual uniform provided
•    Employee Meal Allowance
•    Discounts on F&B outlets
•    Recommend a Friend Scheme
•    Company’s Pension with enhanced personal pension plan
•    Trainings to get started and continue to grow and loads of opportunities to progress
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

About Curio Collection by Hilton Hotels
Hilton’s Curio Collection brand appeals to travelers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.

Here’s what you’ll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

12‑hour shift pattern applies to this position.

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