Laundry Supervisor

bout Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

• Major Responsibilities

  General

• Is directly responsible for the day-to-day key processes in his/her area of work
•  leads and motivates colleagues by example and promotes teamwork
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
•  

  Departmental

• Control linen IN &OUT from outsource company and make sure all linen send come back well press.
• Raise PO for all Laundry expenses such as chemicals, laundry supplies and outsource Laundry each Month.
• Conduct linen inventories each Month.
• Cross checks all guest Laundry before deliver to guest villas.
• Monitor uniform process delivery and quality of pressing.
• Keep track of linen IN and Out.
• Send Laundry production report to finance every Month.
• Raise and update laundry glitches.
• Takes proactive measures to prevent damage to and extend the life of hotel assets under supervision. Possesses a high degree of product knowledge and relevant technical skills.
• Coordinates the work of and supervises third party service providers
• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented
• Processes guest laundry, uniforms and hotel linen.
• Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response
• Attended guest and internal customers’ calls and coordinated with concerned departments to ensure timely and efficient service delivery
• https://careers.fourseasons.com/us/en/job/REQ10368154/Laundry-Supervisor