Learning & Development Manager

Roles and Responsibilities

Pre-Opening Responsibilities

• Develop and implement the hotel’s Pre-Opening Learning & Development Strategy in alignment with business objectives and brand standards.
• Lead the onboarding and orientation journey for all colleagues recruited during the pre-opening phase.
• Coordinate and deliver large-scale induction programmes to support seasonal and permanent colleagues.
• Collaborate with Department Heads to identify opening-critical competencies and ensure operational readiness.
• Support the Director of People & Culture in embedding Mandarin Oriental culture, values and behaviours from day one.
• Participate in recruitment events, assessment centres and onboarding initiatives as required.

Learning & Development

• Communicate and engage all hotel colleagues in Mandarin Oriental culture, vision, mission and values.
• Implement and maintain Mandarin Oriental Learning & Development Standards including:
  • MOve In Orientation
  • Service Excellence Learning
  • Departmental Training
  • Off-job/Classroom Training
  • Supervisory and Management Development
  • Digital Learning
  • L&D Administration and Resources
• Prepare and execute the Annual Learning & Development Plan.
• Design and deliver training programmes addressing operational, behavioural and leadership needs.
• Develop Personal Development Plans and support career progression initiatives.
• Prepare and communicate the monthly Training Calendar.
• Deliver Mandarin Oriental learning programmes across all levels of the organisation.
• Maintain accurate training records and ensure compliance with corporate and local requirements.https://careers.mandarinoriental.com/jobs/learning-development-manager-cortina-d-ampezzo-italy