Learning & Development Manager

The Learning & Development Manager is responsible for developing, implementing, and evaluating the organization’s learning and development strategy. The role leads the design and delivery of training initiatives that strengthen employee capabilities, leadership effectiveness, service excellence, and organizational performance.

The position partners closely with senior leadership, department heads, and managers to identify development needs, build talent pipelines, drive employee engagement, and ensure compliance with organizational, regulatory, and service standards.

Key Responsibilities

Learning & Development Strategy

• Develop and implement the annual Learning & Development strategy and training plan aligned with organizational objectives.
• Conduct organization-wide and departmental training needs analyses and translate findings into targeted development programs.
• Establish learning priorities based on business needs, employee performance, engagement results, and organizational requirements.
• Develop and maintain structured learning pathways, career development programs, and competency frameworks.
• Evaluate the effectiveness and business impact of training programs and continuously improve learning initiatives.

Training & Facilitation

• Lead the planning, coordination, and delivery of induction, technical, behavioral, leadership, and service excellence training.
• Facilitate workshops, leadership programs, coaching sessions, and employee development initiatives.
• Develop and maintain training materials, presentations, facilitator guides, and learning resources.
• Identify and implement innovative learning methods, including blended learning, e-learning, coaching, and experiential learning.
• Ensure training programs are engaging, relevant, practical, and aligned with organizational standards.

Forbes & Service Excellencehttps://careers.accor.com/global/en/job/learning-and-development-manager-in-rixos-premium-saadiyat-island-abu-dhabi-united-ara-jid-111721