Learning & Development Officer

Learning & Development Officer, People & Culture

39 hours, 5 days per week

We’re looking for a Learning & Development Officer to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Learning & Development Officer at Mandarin Oriental Hyde Park, London, we expect from you:

• Communicating and maintaining Mandarin Oriental Hotel Group’s Learning & Development Standards.
• Assisting with Hotel L&D (learning & development) Plan and ensure the Departmental L&D Plans are in line with Hotel L&D Plan.
• Assisting Director of L&D with administrative tasks.
• Assisting in facilitation of continuous customer service training as outlined by LQE’s, Forbes, AAA, etc. on an as needed basis
• Collaborating with charity organisations and organising community engagement events.
• Creating and communicating the hotel monthly L&D calendar of events as discussed with Director of Learning and Development.

To be a successful Learning & Development Officer candidate, you will/must have:

https://careers.mandarinoriental.com/jobs/learning-development-officer-london-england-united-kingdom-d752fb97-049b-4d52-b3aa-c411c3dc7ffa