Linen Porter

Position Summary

As a Linen Porter at St Pancras Hotel, you support the daily linen and laundry operation, ensuring linen is handled, stored and distributed efficiently. You report to the Linen Room or Housekeeping Supervisor.

Extraordinary Operations 

• Make every guest interaction personal and memorable by taking ownership, listening carefully and responding to guests’ needs.
• Every guest request matters. Do not dismiss a request as outside your role; work with colleagues and other departments to find a suitable solution.
• When a request cannot be fulfilled exactly as asked, explore alternatives and keep the guest informed until the best available option has been identified.
• Take responsibility for resolving workplace concerns constructively. Try to address the issue yourself first, and seek support from your department leader or HR when needed.

Extraordinary Services

• Provide warm, attentive and personalised service that is friendly, engaging and professional.
• Follow the hotel’s and brand’s service standards, and build your knowledge of St Pancras, its history, the Navigator and daily RWAY expectations.
• Attend and participate in all required training, shift briefings and departmental meetings.
• Set a positive example through excellent service, helping guests enjoy an experience they will remember.

Extraordinary People 

• Be a reliable, committed team member who works cooperatively and builds respectful relationships with colleagues.
• Support your colleagues and complete your responsibilities conscientiously so the team can deliver a consistent service.

Extraordinary Innovation

• Share practical ideas and creative solutions that help make St Pancras an excellent workplace and destination for guests.
• Identify problems early, look for workable solutions and suggest ways to improve processes, even when an issue cannot be resolved immediately.

Human Resources

• Welcome and support new colleagues by sharing your knowledge, experience and St Pancras stories.
• Use available on-the-job learning resources to keep your knowledge and skills current.https://careers.marriott.com/linen-porter-st-pancras-london-autograph-collection/job/P1-7379337-0