Luggage Porter / Doorman – Melia Durres
Durrës, AL
“The world is yours with Meliá”
Continuing you journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences and access experiences in different destinations, while remaining part of our family.
Are you ready to take the next step in your career with us?
REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.
About Hotel Meliá Durrës:
Hotel Meliá Durrës is a premium beachfront resort offering exceptional hospitality, elegant facilities, and a wide range of luxury services. Designed to create memorable experiences for every guest, the hotel combines modern comfort, Mediterranean charm, and world‑class service standards.
Mission
To provide a warm welcome, assist guests with luggage and transportation needs, and ensure smooth and friendly arrival and departure experiences. The Luggage Porter/Doorman supports guest satisfaction by maintaining high service standards, ensuring safety, and offering helpful guidance throughout the guests’ stay.
What will you have to do?
- Welcome guests at the hotel entrance with professionalism and courtesy.
- Assist guests with luggage during arrival and departure.
- Escort guests to their rooms when required and explain room features.
- Ensure the hotel entrance, driveway, and lobby areas are clean, safe, and well‑organized.
- Coordinate luggage storage and retrieval following established procedures.
- Assist guests with transportation needs, taxi requests, or airport transfer information.
- Maintain communication with Front Desk and Guest Experience teams regarding guest arrivals, VIPs, and special requests.
- Help manage door traffic and ensure smooth flow of guests.
- Provide information about hotel facilities, services, entertainment, and local attractions.
- Handle guest inquiries and minor issues, escalating concerns when necessary.
- Follow safety, security, and emergency procedures at all times.
- Participate in briefings and departmental training sessions.
What we are looking for?
- Previous experience in hospitality, guest service, or similar roles (preferred).
- Strong customer service skills and a polite, welcoming personality.
- Excellent communication abilities and a guest‑focused attitude.https://careers.melia.com/job/Durr%C3%ABs-Luggage-Porter-Doorman-Melia-Durres/1292195801/
