Maintenance Manager

• Manage the daily activities of the department.  Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.  Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and has the tools to and equipment needed to effectively carry out their respective job duties.
• Educate/train employees on current safety issues to ensure compliance with all federal, state and local laws and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
• Maintain and repair the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc.
• Ensure the execution and achievement of the hotel’s preventive maintenance program goals (e.g. Holi-Kare, CrowneKare, SuiteKare, etc.).
• Ensure that tools and equipment are prepared and operational for the following day’s work.
• Monitor budget and control expenses within all areas of the department.  Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Establish and maintain procedures to (1) ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., (2) replenish supplies and inventory in a timely and efficient manner, and (3) to minimize waste.
• Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Work with corporate product managers, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors to ensure timely completion of projects within budget and establish future maintenance commitments.
• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, and guest are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes.
• Promote teamwork and quality service through daily communication and coordination with other departments.      Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Contractors – to obtain and review bids
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media)
• May assist with other duties as assigned and may serve as “manager on duty” as required.

This is the top Maintenance/Engineering job in a small to medium limited or full-service, or extended stay hotel which may include older buildings with associated maintenance difficulties and  a moderate range of facilities, including one or more food and beverage-type outlets, and/or meeting space or catering/convention facilities. Supervises a small maintenance staff.

https://careers.ihg.com/en/job-details/?jobref=Maintenance+Manager%7cUS%7c168021#175812