Based within the Mandarin Oriental global commercial organisation and based at the London Corporate Head Office, the Manager, Reservations Excellence is responsible for supporting the deployment, enablement and performance optimisation of the Property Direct channel across the Group’s global portfolio, with the objective of driving sustained revenue growth, improved conversion and enhanced guest experience.
This role requires a commercially minded hospitality professional with strong experience in distribution, reservations, revenue or commercial strategy within a luxury hospitality environment. A solid understanding of on-property operations combined with corporate-level project delivery experience is essential to success in this role.
The role supports the strategic execution of the Property Direct programme by ensuring hotels are equipped with the right tools, training, governance and operational support. It requires close collaboration with corporate and property teams to translate strategy into consistent, high-quality execution at property level.
As Manager, Reservations Excellence, you will play a key role in strengthening the Property Direct channel globally, supporting innovation, improving operational efficiency and ensuring properties are enabled to deliver exceptional guest interactions while maximising revenue performance.
Programme Deployment
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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