Marketing and Communications Coordinator

Recognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2025 and 2026 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Reporting to the Director of Marketing and Director of PR, the Marketing and Communications Coordinator will provide daily support and be a contributing member of an extraordinary Communications Team. Here is the impact you’ll make and what we will accomplish together:

Marketing & Communications :

• Coordinate visiting media, making reservations and personalized itinerary details, arrange VIP amenities, update key staff
• Coordinate media packages for internal and external stakeholders for all events, partnerships and launches.
• Maintain media database with current contacts, while building new targeted media lists.
• Prepare monthly marketing and public relations reporting, alongside weekly media briefs, resumes and reports as requested.
• Provide regular departmental status updates and circulate communications meeting notes in a timely manner.
• Manage Marketing/PR file organization (photo naming, SharePoint docs, etc.)
• Provide administrative support to Director of Sales & Marketing, Director of Marketing and Director of Public Relations.
• Performs any and all other tasks which are assigned by management.
• Adhering to all Fairmont Hotels & Resorts sales standard and uphold the highest standard of internal and external customer service at all times.
• https://careers.accor.com/global/en/job/marketing-and-communications-coordinator-temporary-3-months-in-fairmont-empress-victoria-canada-jid-105896