Marketing & Communications Manager

The Sirēya Desaru Coast is looking for a Marketing & Communication Manager to join our Sales & Marketing Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Marketing & Communications Manager is responsible for planning, developing, implementing, and managing marketing and communication strategies to enhance the company’s brand visibility, support business objectives, and drive revenue growth. This role oversees all marketing channels, communications, public relations, advertising, promotions, and digital platforms, ensuring consistent messaging and a strong brand presence in the market.

As Marketing & Communications Manager, you will be responsible for the following duties:

• Support the Director of Sales & Marketing across all aspects of marketing at resort level.
• Work closely with the Director of Sales & Marketing to execute B2C and B2B multi-channel campaigns to drive resort brand awareness and bookings across trade, direct and third-party channels.
• Work with a cross-departmental team to maintain and develop the master content and promotions calendar for all strategies and campaigns for the resort.
• Work closely with Director of Sales & Marketing and Global Commercial Team to track campaign performance and metrics.
• Ensure all creative assets and sales and marketing materials adhere to global The Sireya Desaru Coast brand guidelines and templates e.g. print ads, display ads, social ads, factsheets, brochures, gifting etc.
• Ensure all on-resort guest-facing collateral and communications follow global The Sireya Desaru Coast brand guidelines and templates e.g. in-room compendiums, spa menus, resort branded items, activity sheets etc. Ability to draft on resort requirements—guest letters, etc.
• Develop materials and assets required to promote The Sireya Desaru Coast and ensure they maintain up-to-date and factually correct. Own and develop resort press material.
• Ensure brand consistency across all commercial channels and touch-points.
• Act as the The Sireya Desaru Coast brand ambassador and ensure resort activations align with The Sireya Desaru Coast brand standards.
• Work with the Director of Sales & Marketing and Global Commercial Team across resort photo and video shoots and ensure assets are shared with the wider community and uploaded onto the central system.
• Design and create marketing collateral in line with the The Sireya Desaru Coast global standards and ensure the quality and accuracy of design aligns with the global brand.
• Manage the print production of collateral and understand the different specifications and processes available.
• Work closely with resort operational teams to pull together promotional timelines and materials and assets required to promote on property events and activations across Spa, F&B, Activities, Rooms etc.
• Work closely with Director of Sales & Marketing to develop email marketing calendars and content plans.
• Work closely with Director of Sales & Marketing to ensure resort website is continually updated with most recent information and content.
• Execute media relations, events, social media, and other emerging media platforms and ensure all activity is maximized.
• https://careers.mandarinoriental.com/jobs/marketing-communications-manager-desaru-johor-malaysia