Massage Therapist

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

This is a non-exempt position which is also eligible for tips and commissions.

Come join our Flock!

Reports To: Director of Spa and Wellness

Supervises: N/A

General Purpose:  To provide each guest with excellent guest service while performing massage and body treatments that best fit the guests’ needs.

Specific Responsibilities:

• Gets to know all guests who enter the Spa.

• Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members

• Provides consistent massage and body treatments as directed in training classes and accepted certification practices.

• Properly cares for equipment and product used throughout the spa facility.

• Understands the importance of punctuality for spa appointments.

• Communicates and describes in an articulate manner the spa offerings and their benefits.

• Discusses treatments with guests, comparing and contrasting the different services on the menu.

• Recommends and upsells services that fit the guests’ needs.

• Provides information and knowledge to promote skin care programs that will benefit the guests.

• Possesses complete knowledge and understanding of all services and products offered.

• Handles guest questions and concerns with professionalism and courtesy.

• Responds to guest requests immediately, accurately, and appropriately.

• Understands the importance of and committed to continuing educatio
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