Night Audit

The Hilton Minneapolis is looking for the next Overnight Guest Service Agent to join their growing team!

Shift Pattern: 11pm-7am 

Availability: Union Position which requires complete open availability. We are NOT able to accommodate schedule restrictions and full-time hours are not guaranteed.   Hours and schedule are based on Seniority and Business Needs and may be minimal at times until seniority is established. 

Pay Rate: $17.70 per hour for first and second shifts; $17.95 per hour for third shift; $19.70 per hour for third shift Night Audit 

*This position is eligible for $1,000 New Hire Incentive (provided the candidate is a new hire and not a rehire or Hilton-managed transfer.)

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Health & Dental Benefits
• Mental health resources
• Paid Time Off (PTO)
• 401K plan

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

This position will generally be scheduled 3 shifts as an overnight Guest Service Agent and two shifts as a GSA with Night Audit responsibilities.  As an Overnight Guest Services Agent/Night Auditor, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• https://jobs.hilton.com/apac/en/job/HOT0BN3K/Overnight-Guest-Service-Agent-Night-Audit-Hilton-Minneapolis