Shadow Play by Peppers is in a class of its own. Set around the Yarra River, one kilometre from Melbourne CBD, it offers guests a range of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Guests can wine and dine at Edwin Wine Bar and Cellar, which celebrates and supports local produce within their creations. Then there is the lavish lounge and library with adjoining patio, where guests can soak in the fresh breezes and make use of the barbecue area. When not working, with its central position, you will have Melbourne’s world famous shopping, restaurants and cafés on your doorstep and popular attractions within walking distance.
Purpose
As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests’ entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel’s distinguished service reputation remains intact.
Primary Responsibilities
Skills and Experience
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Job Description Front Office Operation Prepares an action plan in conjunction with the Front Office Manager and passes it on to teams Modifies working methods to comply with the brand philosophy Involves and motivates teams on a day-to-day basis Prepares the team’s training plan and follows up implementation Communicates with the other departments Ensures […]
What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently […]
Description du poste Les missions : L’agent de réservation assure la prise de réservation par téléphone et mail, ainsi que toutes les opérations qui s’y rapportent. Il développe et optimise les ventes de chambres en respectant la politique commerciale de la marque et de l’hôtel. Technique métier et Relation client Offre un accueil personnalisé et […]
Descripción del empleo Handle incoming reservation inquiries via phone, email, and online booking platforms Provide detailed information about room types, rates, packages, and resort amenities Process reservations accurately and efficiently using our reservation management system Upsell room upgrades and additional services to maximize revenue Assist guests with modifying or canceling reservations as needed Collaborate […]
