Night Audit/Receptionist

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland’s CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Permanent Full-Time (40 Hours per Week) Night Auditor/Receptionist who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor’s lifestyle brand collective Ennismore! This is a dual role that works across a 7-day rotating roster including day and night shifts.

This is a great opportunity for someone looking to take the next step in their career. It provides you with the chance to build upon your current skillset.

The Role

• This role is required to work overnights, and also includes day shifts – This is a dual role that works across a 7-day rotating roster including day and night shifts.
• Check in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basis
• Open communication channels between Hotel guests and all Hotel departments
• Positively respond to all queries (both internal and external), redirect to departments as required
• Assist with car / hotel doors and guest luggage and ensure timely delivery of guest car/luggage
• Ensure the appearance of the guest services desk, hotel lobby and forecourt is immaculately presented at all times
• Assist with guest reservations and ensure guest requests are actioned and documented
• Assisting late guest arrivals and early departures ensuring that room allocations and check in check out processes follow set procedures and are customer focused
• Knowledge in Opera Cloud PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
• Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
• Complete computer system backups and save in accordance with finance policies and procedures
• Assist night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possible

About You

• 2+ years previous experience in a luxury/lifestyle hotel environment
• Excellent written and communication skills
• Full driver’s licence is essential, as you will be responsible for receiving and parking guest vehicles between the hours of 11:00pm and 7:00am
• Knowledge about the local area highly advantageous
• Knowledge of OPERA Cloud highly advantageous
• Flexibility to work rotating roster and work weekends and/or public holidays
• Previous experience in the hospitality industry, preferably in a night shift capacity
• Prior reservations experience is advantageous, as hospitality operates 24 hours a day
• Excellent communication and interpersonal abilities
• https://careers.accor.com/global/en/job/night-audit-receptionist-in-so-auckland-auckland-new-zealand-jid-103232